Bookings, reviews and messaging

Booking requests

Customers can send a booking request from your page: an optional service, a date and time, party size and a note. You are notified in the app.

Open your place › Bookings (web: Manage › Places › place; app: Organizer › Places › place › Bookings) to see pending, accepted, declined and cancelled requests. Accept or decline each pending request; the customer is notified either way. Customers can cancel their own request; you see that too.

Bookings are free and unpaid; any deposit or payment arrangement is between you and the customer, outside Abonten.

Reviews

Any signed-in user can review your place (one review each). Reviews show on your page and on the reviewer's profile, and your overall rating is the average.

Under your place › Reviews you can post one public response per review, edit it, or remove it. You cannot remove a customer's review. If a review is fake, abusive or otherwise breaks the rules, Report it — Abonten's moderators can hide or remove it. Coordinated or paid-for positive reviews for your own place are against the Terms.

Messages

Customers can message your place from its page. Conversations appear in Messages with a business filter for owners and organizers. Reply with text, photos, files and (in the app) voice notes. Blocking a participant stops their messages to your place.

Notifications

You receive an in-app notification (and a push notification in the app) for each new booking request, cancellation, review and message.