Your tickets

Where they are

• Web: Manage › My Tickets, with Active, Past, Cancelled and Refunds tabs and a To review / Reviewed view for events you attended.
• App: the Tickets tab.

Each ticket shows the event, date, ticket type, a unique ticket code (starting TKT-) and a QR code.

At the door

Show the QR code. The organizer either scans it with the Abonten app or finds you on their attendee list and checks you in. A ticket is valid once: after check-in it is marked used and cannot be used again. Do not share your QR code — whoever holds it can be checked in in your place.

Receipts and PDFs

Open a ticket to download it as a PDF or share it. If your account has an email address, your tickets were also emailed when you bought them.

Ticket statuses

Something is wrong

• I paid but there is no ticket — go to the checkout or your transaction and use Retry; it re-checks the payment and issues the ticket. If it still does not appear, contact support with the payment time and amount.
• The organizer says my ticket is already used — a ticket can only be checked in once. If you did not use it, someone with your QR code may have; contact the organizer and support.
• The event details changed — the organizer edited the event. Your ticket stays valid for the updated details. If the event is cancelled, see Refunds and cancellations.