Selling tickets, promo codes and promoter commission

How a sale works

1. A buyer picks tickets; those units are held for 30 minutes while they pay. Held-but-unpaid tickets return to the pool when the hold expires.
2. Payment is taken by Paystack and verified by Abonten.
3. Tickets are issued to the buyer, and 100% of your ticket price is recorded as a pending earning for you.
4. The buyer receives their tickets in the app and by email.

Buyers can hold at most 50 of one ticket type and 100 tickets per order, and one order per event at a time.

Capacity and ticket quantities

Both are optional and work together:

• Capacity (Basics) is the most people the whole event can take.
• Quantity on a ticket type is how many of that type can be sold.
• With no capacity, set any quantities you like or none at all.
• With a capacity, the quantities you set must not add up to more than it — you will see "Ticket quantities total 110, which exceeds the event capacity of 100" and cannot save until it fits.
• Ticket types you leave without a quantity share whatever the capacity has left after the quantities you set. Capacity 100 with Standard = 60 and VIP left blank means at most 60 Standard and, between every type without a quantity, at most 40 more. Leave every quantity blank and all 100 seats are shared.
• Sales stop for a type when its own quantity is used up, and for every shared type when the shared seats are gone. Held tickets count until their 30-minute hold expires.

Promo codes

Open your event › Promo codes (web: Manage › Events › event; app: Organizer › Events › event › Promo codes).

• Free events have no promo codes. A code discounts a ticket price, and a free ticket has none, so the option is not offered for a free event. Making a paid event free removes its codes: never-used codes are deleted and used ones are deactivated (their history stays). Make the event paid again to add codes.

• A code applies a percentage discount to the ticket price for your event only.
• You can set how many times it may be used and edit or delete it later; deleting does not affect tickets already bought with it.
• Buyers enter the code at checkout; the discount shows before they pay. Abonten limits how fast one account can try codes to stop guessing.
• Your insights show how many sales used each code.

Promoter commission

Where the feature is available, you can offer people who bring buyers a commission of 1% to 30% of the ticket price, set per event under Promoter commission. When someone buys through a promoter's share link, the commission is paid to the promoter as Abonten Credit once the sale settles, and charged to you as a deduction on your ledger at that moment. Refunds, cancellations and chargebacks reverse it. Turn it off at any time for future sales.

Insights

Open your event › Insights (web: ?tab=insights; app: the event's overview): sales over time, tickets sold by type, promo-code usage, returning attendees, revenue, and the attendee list. Page views count how many times your event's page was opened, on the website and in the app; your own visits are not counted. The Dashboard (web: Manage › Dashboard; app: Organizer home) aggregates all your published events: gross sales, tickets sold, active events, upcoming events, items needing attention and recent activity.

Sharing your event

Use Share on the event page. When the Abonten Rewards programme is live, share links carry a referral code so the sharer can be rewarded for sales they bring in.

Sold out and waiting lists

Sales stop automatically when a ticket type's quantity is reached, or when the event's capacity is. Abonten does not have a waiting list. Quantities and capacity can be raised from Edit only until the first ticket is confirmed; after that they are locked, like the ticket types themselves.