Notifications

In the app and on the web

The bell icon (web header) and Account › Notifications (app) list your notifications: ticket confirmations, messages, booking updates, review replies, event cancellations, claim decisions, rewards updates and more. Tap one to open the related item; mark one or all as read.

Push notifications

When you sign in on the app it asks permission to send push notifications. Each device you sign in on is registered separately; signing out removes that device. You can turn push notifications off in your phone's settings for the Abonten app. Where your browser supports it, the website can send them too: turn them on in Settings › Notifications, and off again there or in your browser.

Event reminders you set in the app are sent by Abonten to each device you are signed in on, with a local alarm on the phone as a backup.

Alerts and picks

• Notify me on an organizer, a place or an event you have a ticket for sends you an alert when they post a new event. It is private: nobody is told you turned it on.
• Picks are suggestions based on what you have bought, saved and followed: at most one a day and three a week, by push and in your notifications list, never urgent.
• Settings › Alerts and picks lists what you follow, lets you stop any of it, and can pause alerts and picks for two weeks (tickets and payments still reach you). Email me picks and alerts is off unless you turn it on, and every such email has an unsubscribe link.

Emails

Abonten emails you when:

• you buy tickets (your tickets are attached),
• an organizer cancels an event you have a paid ticket for,
• you sign in with an email code,
• (when the rewards programme is available) Abonten Credit is ready for you to use.

Rewards emails can be turned off on the Rewards page or with the Unsubscribe link in any rewards email; the link works without signing in and nothing changes until you press the button on the page. Ticket, cancellation and sign-in emails are part of the service and cannot be turned off.

Abonten sends no marketing newsletters. Picks and alerts by email arrive only if you turned them on.

Not receiving something?

• Check the notifications list in the app or web first — pushes and emails are copies of what is there.
• Push: make sure notifications are allowed for Abonten in your phone settings and that you are signed in on that phone.
• Email: check spam, and check the address on Settings › Security is correct.
• Still missing? Contact support.