For customers
Messaging
Start a conversation
- With an organizer — open the event and choose Message. All your messages about that organizer's events go into one conversation.
- With a place — open the place and choose Message.
- With Abonten Support — web: Messages › Contact Abonten Support; app: Account › Help & support. Support replies arrive in the same conversation and as notifications.
Opening a conversation twice always returns to the same thread.
Inside a conversation
- Send text, photos, files and (in the app) voice notes recorded with the microphone.
- Reply to a specific message, add an emoji reaction, copy text.
- Edit or delete your own messages.
- Messages that are only emoji show larger.
- Unread counts appear on the Messages tab and in the header.
Managing your inbox
- Filters switch between all conversations, unread, and (for organizers and owners) business conversations.
- Archive a conversation to move it out of the main list; find it under Archived.
- Mark as unread to come back to something later.
- Block a participant to stop receiving their messages. Blocking is per conversation participant.
Your privacy
Only the participants of a conversation can read it. Abonten staff can read a conversation only when it is reported, or when it is a support conversation. Moderators can hide a message that breaks the rules; the sender still sees it marked as hidden.
Report abuse
Use Report on a message or on the conversation, choosing harassment, spam, inappropriate or another reason. See Reporting a problem.
Notifications
New messages trigger an in-app notification and, in the app, a push notification. See Notifications.
Last updated 2026-09-12
Still need help?
Message Abonten Support from your inbox. Replies arrive as messages and notifications.
Can't sign in? Email support@abontenhub.com.