For customers

Messaging

Start a conversation

  • With an organizer — open the event and choose Message. All your messages about that organizer's events go into one conversation.
  • With a place — open the place and choose Message.
  • With Abonten Support — web: Messages › Contact Abonten Support; app: Account › Help & support. Support replies arrive in the same conversation and as notifications.

Opening a conversation twice always returns to the same thread.

Inside a conversation

  • Send text, photos, files and (in the app) voice notes recorded with the microphone.
  • Reply to a specific message, add an emoji reaction, copy text.
  • Edit or delete your own messages.
  • Messages that are only emoji show larger.
  • Unread counts appear on the Messages tab and in the header.

Managing your inbox

  • Filters switch between all conversations, unread, and (for organizers and owners) business conversations.
  • Archive a conversation to move it out of the main list; find it under Archived.
  • Mark as unread to come back to something later.
  • Block a participant to stop receiving their messages. Blocking is per conversation participant.

Your privacy

Only the participants of a conversation can read it. Abonten staff can read a conversation only when it is reported, or when it is a support conversation. Moderators can hide a message that breaks the rules; the sender still sees it marked as hidden.

Report abuse

Use Report on a message or on the conversation, choosing harassment, spam, inappropriate or another reason. See Reporting a problem.

Notifications

New messages trigger an in-app notification and, in the app, a push notification. See Notifications.

Last updated 2026-09-12

Still need help?

Message Abonten Support from your inbox. Replies arrive as messages and notifications.

Can't sign in? Email support@abontenhub.com.

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