Payments and payment methods

Payments on Abonten are processed by Paystack. Prices are in Ghana cedis.

Ways to pay

• Card — enter your card in Paystack's secure pop-up. Abonten never sees your full card number or PIN.
• Mobile money — choose your network and number. Depending on the network you either approve a prompt on your phone or enter a one-time code in the app.
• Saved method — pick a card or wallet you saved earlier and pay in one step.

Your wallet (saved payment methods)

Web: side menu › Wallet. App: Account › Wallet.

• Add a card. Paystack verifies the card with a GHS 1.00 charge that is refunded immediately and gives Abonten a reusable reference. Abonten stores only that reference plus the brand, last four digits and expiry so you can recognise the card.
• Add a mobile-money wallet. Saved as display details (network, number, label). You still confirm each payment on your phone.
• Set one method as default, or remove a method at any time. Removing a method does not affect past payments or refunds.

Your wallet is separate from checkout: you can manage methods without having anything in your basket.

Transaction history

Web: side menu › Transactions. App: Account › Transactions.

The overview shows totals for the period you pick (total, successful, pending, failed, tickets purchased, amount spent). The history lists every ticket purchase with its status; open one to see the ticket price, service fee and total paid, the payment reference, and refund status.

Statuses you may see:

Receipts

A confirmation email with your tickets is sent when a purchase completes (if your account has an email). You can also download or share a ticket as a PDF from the ticket itself.

Problems

• Charged but no ticket — see Buying tickets ("When the payment takes a moment"). Use Retry, then contact support if it is still missing; include the time and amount.
• Charged twice — Abonten prevents double charges for one checkout. If your statement shows two charges, one is usually a pending authorization that will drop off; if both settle, contact support with both references.
• Card verification GHS 1.00 not refunded — Paystack reverses it immediately, but some banks show it for a few days before it disappears.