Help centre

Step-by-step guides for customers, organizers and place owners, on the web and in the Abonten app.

For customers

• Getting started and signing inCreate your account with Google, your phone number or your email, and find your way around the website and the app.
• Finding events and placesExplore what's on near you, search, filter, use the map, and save the things you like.
• Buying tickets and registering for free eventsHow checkout works, the 30-minute hold, promo codes, the service fee, and what happens when payment succeeds or fails.
• Payments and payment methodsCards and mobile money, saving a payment method in your wallet, and your transaction history.
• Your tickets — QR codes, check-in and receiptsWhere to find your tickets, how the QR code is used at the door, and how to download or share a ticket.
• Refunds and cancellationsCancelling a ticket, what is refunded (and what is not), how long refunds take, and what happens when an organizer cancels an event.
• Booking a table or a service at a placeHow booking requests work, what the owner sees, and how to track or cancel them.
• Reviews and highlightsWho can review an event or place, what a review contains, how organizers reply, and how highlights work.
• Messaging organizers, places and supportStart a conversation from an event or place, send text, photos, files and voice notes, react, edit, archive, block, and reach Abonten Support.
• Reporting a problemHow to report an event, place, review, highlight, message or person, what happens next, and how moderation decisions work.
• NotificationsIn-app notifications, push notifications in the app, emails Abonten sends, and how to turn things off.
• Rewards and Abonten CreditWhat Abonten Credit is, how it can be earned and spent, invite links, and why the programme may not be visible to you yet.
• Website vs the app — what's differentAlmost everything works in both; this is the short list of features that are only in one place.

For organizers

• Creating and publishing an eventThe event lifecycle from draft to published, what each field means, ticket types and pricing, multi-date events, editing after publishing.
• Selling tickets, promo codes and promoter commissionHow sales and holds work, creating promo codes, offering a promoter commission, and reading your sales insights.
• Event day — attendees and check-inUsing the attendee list, checking people in by list or by scanning QR codes with the app, and handling problems at the door.
• Cancelling an eventWhat happens to tickets, refunds, attendees and your earnings when you cancel, and alternatives to cancelling.
• Finance, payouts and settlementPending vs available balances, the 48-hour settlement rule, adding a payout account, requesting a payout, and reading your ledger.
• Promoting your eventPaid featuring tiers, how promoted events appear, paying with cash or credit, and what happens if the event is moderated.
• Getting verified as an organizerAsk Abonten to review who is behind your events, what to send depending on how you organise, and what the badge does and does not say.

For place owners

• Claiming and verifying a placeTake control of a listing for a business you own, then ask Abonten to verify it — what to send, how review works, and what "verified" means.
• Adding and managing your placeCreate a place listing, keep details, opening hours, services and photos current, set a temporary status, and read your insights.
• Bookings, reviews and messagingAccepting or declining booking requests, replying to reviews, and answering customer messages.
• Promoting your placePaid featuring tiers for places, where featured places appear, and the rules that apply.

Account, privacy and safety

• Your profile and settingsEdit your profile and avatar, change your phone number or email, pick a language and appearance.
• Privacy and your dataWhat Abonten knows about you, who can see it, how to ask for a copy or a correction, and how to control notifications and location.
• Deleting your accountHow to delete your Abonten account, and exactly what is removed, kept or forfeited.
• Restricted accounts (suspended or banned)What the "Your account is restricted" screen means, why it happens, and how to contact Abonten about it.